Wednesday, September 9, 2009

The Ultimate Customer Service Blunder

About 15 minutes ago I saw this story in the online version of the Sporting News: “Redskins suing fans who can’t keep their season’s tickets.”



I now know why I can’t stand the Redskins and their ownership.
The story is clear enough: The Redskins are suing 125 seasons ticket holders who they say wouldn’t work out financial arrangements with them to pay their multi-year seasons ticket contracts. The Washington Post, publishers of the original story, had interviewed 20 of the season ticket holders most of who claimed that they had lost a job or had some sort of financial hardship. The Redskins claimed they attempted to work something out but the ticket holders said in response that the payments were too hefty for them to afford anymore.





Read the entire story